Shipping policy

Every shop order is carefully packed by hand at the Ruffian Cars garage and dropped off with your courier of choice by our shop manager, Anna ("Hi!). If you have any questions about shipping, please get in touch by email: support@ruffiancars.com

Shipping Estimates

During checkout you should see an estimated delivery window for each shipping option available. Typical handling time is 2-3 business days, however this can be impacted by holidays, off-site work events, unforeseen illness, and foreseen vacation. In times when we know we'll be away from the shop, we'll use the website banner to indicate potential delays. 

If your order is intended to be a gift and delivery is time-sensitive, please send us an email with your order number (starts with "#RUFFIAN-") and what date you need it by—we'll do our best to help out! 

Tracking Numbers

All packages include a tracking number that you can use to monitor your shipment's progress and make changes to the delivery using the tools available through the courier's website. Once a tracking number is generated, it is automatically linked to the order and an notification is sent to the email address associated with the order. Customers can also access their order history by registering an account on www.ruffiancars.com.

If you haven't received an order confirmation or tracking update, please check your spam folder; otherwise there may be a typo in the email. You can use the same email above to contact support and we'll look into it for you.

Deliveries Outside the US

Unless otherwise indicated by the shipping option at checkout, all international orders are "Delivered-at-Place" (DAP), previously known as "Delivered Duty Unpaid" (DDU); this means that the buyer is responsible for paying all applicable import customs, tariffs, courier administrative fees, and local taxes. 

Not all products can be shipped internationally, usually due to courier and government restrictions or high risk of damage and mishandling during transit. If there are no supported shipping options at checkout, you may be able to hire a "proxy shipping" service based in a supported country who can forward your package. Please note that using such a service is at your own risk and facilitating this arrangement is beyond our scope of support.

Additional Shipping Information

  • We're an Authorized Dealer for Antigravity Batteries, however we do not keep stock on-hand. Orders are submitted to their fulfillment team and shipped out of their distribution warehouse. For Antigravity Batteries shipping support, please reach out to them directly: https://antigravitybatteries.com/contact/
  • Purchases that include multiple oversized items (such as our carbon fiber side skirts and front valance) are typically split into two or more shipments. Our shop shipping calculator doesn't always provide the most accurate shipping fees, so if we see that you've been overcharged we'll proactively refund you the difference once we know the final cost. If you'd like a more accurate shipping estimate before placing your order, please email us with the oversized products you're interested in, your shipping address, and if you prefer standard or expedited shipping and we'll put together a quote for you.
  • US Domestic orders that only contain stickers will be mailed in a stamped envelope, which does not include tracking service.